Account Settings
Managing your profile
Keep your information up to date so tickets, receipts, and host messages reach you.
- Open the user menu in the top right and choose My Profile.
- Update your name, email, phone, and profile picture.
- Changing your email triggers a re-verification email — confirm it to keep checkout enabled.
Hosts also see additional fields here: organization name, payout information, and contact details that buyers see on event pages.
Passwords & security
We take account security seriously — passwords are hashed with bcrypt, sessions expire on inactivity, and every sign-in attempt is rate-limited.
- Change password: From your profile open the Security tab. You'll need your current password plus the new one.
- Forgot password: On the login page click Forgot Password — we'll email a one-time reset link valid for one hour.
- Session timeout: By default sessions expire after 30 minutes of inactivity (the platform admin can adjust this). You'll get a warning before being signed out and can extend with one click.
- Failed sign-ins: Repeated failures temporarily lock the account. Reset your password if you're locked out.
Order & payment history
All your tickets and receipts live in your account:
- My Tickets — every valid ticket with its scannable QR. Tickets from past events stay visible for reference.
- My Payments / My Orders — receipt history, refunds, and invoice balances. Partially-paid invoices show the outstanding balance plus a Pay Balance button.
- Re-download a PDF: open any order and click the receipt icon — the same PDF that landed in your email.
Apple Wallet & Google Wallet passes
For mobile-friendly entry, save your tickets to your phone's wallet:
- Open the ticket from My Tickets.
- Tap Add to Apple Wallet (iOS) or Add to Google Wallet (Android).
- The pass installs instantly and updates automatically if the host changes the time or venue.
Each ticket in a multi-ticket order gets its own wallet pass so you can hand one off to a guest without sharing your account.
Email subscriptions & preferences
Control which ShowRockers emails you receive from the Subscriptions page in your profile:
- Order & ticket emails — confirmations, receipts, ticket PDFs, refund notices. Always on (transactional).
- Event reminders — sent ahead of events you're attending. Optional.
- Interest categories — let us notify you when new events match the genres / artists / venues you follow.
Every promotional email also has an unsubscribe link in the footer — no need to log in to opt out.
Cookie preferences
ShowRockers uses first-party cookies only: essentials for login and checkout, plus anonymous analytics for understanding which features are useful. No third-party trackers or ad networks. To change your earlier choice, clear the cookieConsent entry in your browser's site data — the banner will reappear on next visit.
For Event Hosts: team accounts
Hosts can invite Host Staff sub-accounts from User Menu → Team. Staff get their own credentials and can scan tickets, manage holds, and view sales — without access to financial settings or the ability to delete events. See the Event Host Guide for the full team workflow.