Help Center

You can browse all events anonymously. To check out you'll need an account:

• Click Sign In in the top right, then Register.
• Enter your name, email, password, and phone (optional but recommended — some hosts send SMS reminders).
• Confirm the verification link we email you. Once verified you're free to book.

Forgot your password? Use the Forgot Password link on the sign-in page — the reset email is valid for one hour.

The Events page is the main discovery surface:

• Filter by date range, city / location, language, and category.
• Switch between card view and table view depending on whether you're browsing or comparing.
• Allow location access to surface nearby events automatically — location data is used only for filtering, never stored.
• Search bar accepts artist names, venue names, or event titles.
• External events (from partner ticketing platforms) are flagged inline — when you click Get Tickets they open the partner's checkout in a new tab.

Featured events also appear in carousels on the landing page. Tap any card to open the full event detail page.

Every event page has tabs you can flip through before booking:

• Details — full description, venue, date, and gallery.
• Pricing — ticket types, buyer-type pricing (e.g. Adult/Child/Senior), and add-ons.
• Additional Info — itinerary, special instructions, and host notes.
• Sponsors — clickable sponsor logos.
• Hosted by — host name, email, phone (when shared) for direct contact.

Use the Share button to copy a short URL (TinyURL) ready for social media or messaging. Use Get Tickets / Book Now to start checkout.

Checkout adapts to the event type:

• General Admission: pick a ticket type and quantity (up to 10 per order by default). If the type has buyer-type pricing, set quantities per category — Adult, Child, Senior, etc.
• Assigned Seating: an interactive SVG seat map opens; tap to select seats. Pricing tiers and unavailable seats are colour-coded. For complex venues hosts can use the AI-assisted Layout Designer so the on-screen map mirrors the physical layout.
• Add-ons: optional extras (meals, parking, merchandise) appear with their own quantity controls. Some add-ons enforce a minimum or maximum quantity, or are grouped (pick one variant — e.g. T-shirt size).

If the host has set one up, you'll see a Promo Code field on the checkout page. Enter a valid code and the discount applies instantly:

• Codes can be percentage-based (e.g. 20% off) or fixed-amount (e.g. $10 off).
• Some codes stack with Early Bird pricing — the order summary breaks down each discount.
• Codes may have usage caps or date ranges; if a code stops working it's typically been used up or expired.

Heads up: a 100% promo code (or a free event) makes the order total $0 — checkout skips the payment processor entirely and your tickets issue immediately.

On the checkout page you'll see every line item plus all fees broken out — Platform Fee, Transaction Fee, Facility Fee, and tax where applicable. No hidden charges at the end. Available payment methods depend on what the host has enabled:

• Stripe (cards): Visa, Mastercard, Amex, Discover, Apple Pay, and Google Pay where supported. Payment is taken instantly and tickets issue right after.
• Zelle / Venmo (manual): tickets are held while you transfer the funds and the host confirms receipt. You'll see a reference number to include with your payment. Allow up to a few hours for the host to verify; pending payments auto-expire after a configured window if not confirmed in time.
• PayPal: available for contributions / donations to hosts (not currently for ticket purchases).

Your card details never touch our servers — Stripe handles them directly. Sensitive forms are protected by Google reCAPTCHA.

Some bulk or group orders are invoiced rather than paid up front. Invoiced orders support partial payments:

• Open the order under My Orders to see the running balance.
• Pay any amount towards the balance — the invoice status moves to Partially Paid until fully settled.
• Once the full amount is received the invoice flips to Paid and your tickets issue.

When a host enables contributions you'll see a Donate / Contribute option on the event page. Pick a preset amount or enter your own and pay via Stripe or PayPal. Contributions are recorded on your account and acknowledged with a receipt.

After purchase your tickets are available three ways:

1. Email PDF — a confirmation lands in your inbox immediately, attached PDF includes the QR code.
2. My Tickets page — open the user menu, choose My Tickets, tap the ticket to enlarge the QR for scanning.
3. Apple / Google Wallet — add the pass to your phone wallet. Each ticket in a multi-ticket order gets its own pass so you can hand one off to a guest.

At the door, staff scan the QR with the check-in tool — duplicate scans are blocked automatically so you don't need to worry about a guest using the same code twice.

Refund policies are set by the host:

• If the event allows it you'll see a Cancel or Refund option on the order details page. Partial refunds (specific tickets in a multi-ticket order) are supported.
• Stripe refunds return to the original card and typically settle in 5–10 business days.
• For Zelle / Venmo orders, contact the host directly — they'll return the funds outside the platform and then cancel the order to release seats.
• If no self-service option appears, use the Hosted by contact details on the event page to reach the host.

ShowRockers uses first-party cookies only — no third-party trackers or ad networks. Anonymous analytics (page views, conversion funnel) help us improve the platform; you never appear by name or email in any analytics report. Read the Terms of Service for the full policy.